SVP, CLAIMS STRATEGY & OPERATIONS
Kristen Vicino is Senior Vice President of Claims Strategy & Operations for the PURE Group of Insurance Companies.
In this role, Kristen leads a team of Claims professionals who are passionate about providing the best possible claim experience to our members, and continuously improving our technical claims execution. Her team is responsible for claim-handling oversight, implementing best-in-class claims practices, and leveraging data and technology to enable the success of our claims teams. Kristen also serves as executive sponsor of the PURE United employee resource group, which aims to promote allyship and inclusion across the company.
Prior to joining PURE, Kristen held leadership roles in a number of functions at Liberty Mutual, including claims, strategy and innovation, and distribution.
Kristen has a B.S. in Business Administration from Babson College, and an MBA from Boston College. Kristen also serves as chair of the board of trustees for Ellis Early Learning, an early education non-profit in Boston. She resides in Boston with her husband and two children.