Nicole DiPetrillo

With 20+ years of experience in Client Services, Personal and Commercial Claims and a track record of high-performance recognition, I am a passionate team player and lifelong learner. I excel in collaborating with executive teams and the C-Suite to drive organizational effectiveness, retaining, hiring, training, and developing insurance professionals. My passion has become turnaround strategy and organizational growth, and my proven record of transforming teams and operations in struggling locations is a testament to how well I can deliver on that passion. I am also highly skilled at ensuring any process improvements or policies are sustainable, so that results are long-term fixes. Known for my strong interpersonal skills, integrity, and results-oriented mindset, I deliver streamlined employee experiences, relevant training, and data-driven quality programs to ensure consistent performance standards. Because I can balance a creative mindset with a data-driven approach, I lead innovation based on best practices and research. This ensures that we not only continue with a future-forward strategic plan, but also that our operations continue to evolve.